Microforge.net - Help Desk, Network Audit and Inventory Software tutorials

Product Tutorials - Learn to use our software

The following tutorials are currently available on our web site, to help you get started with our products. If you have any suggestions for tutorials that you would like to see here, please send us an email at software@microforge.net.

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Enterprise Server 1.0 Tutorials

These tutorials provide a "Getting Started" overview for Microforge.net Enterprise Server 1.0 set up and its modules. Click on any of the links below to view the tutorials:

Size: 17 MB
Time: 10.02

Installing ENT Server and MSDE 2000
Discusses installing the Corporate Edition of ENT Server, configuring this to use your DB server (and installing MSDE 2000 if you don't have a DB Server) and then connecting to ENT Server from the Windows clients.

Size: 1.50MB
Time: 3.48

Setting up your Enterprise Server
Goes through the set up process for your helpdesk settings. Add user groups and Enterprise Server user accounts. Set up your database connection, install the report library and set permissions for report folders.

Size: 3.31MB
Time: 7.14

Getting Started with ENT Inventory
Runs through setting up and running your first network audit. Viewing and managing machine information. Maintaining spare parts inventory. Dealing with alerts. Managing your software licensing. Miscellany inventory.

Size: 1.86MB
Time: 5.14

Getting Started with ENT Helpdesk
Receiving and claiming support requests. Tracking and managing support requests through to a successful resolution. Creating inventory based helpcall. Publishing knowledge base articles.

Report Forge 3.0 Tutorials (Infinity Suite)

Getting Started
Generating the standard reports that we ship with our products
Modifying the standard reports that we ship with our products
Creating your own custom reports
Using the Report Wizard and using Report Styles

More Advanced topics
Generating the standard reports that we ship with our products
Modifying the standard reports that we ship with our products
Creating your own custom reports
Using the Report Wizard and using Report Styles