Fixed problem with Quick Create Project wizard when automatically creating projects that don't exist from the Task Details dialog
Version 1.4.20 - 16 June 2006
Fixed problem updating existing computer machine records in the network inventory
Version 1.4.19 - 9 June 2006
Now when clicking on a cell in grids in ENT NetCenter, the corresponding column becomes the Incremental Search target... meaning you can start typing on the keyboard to quickly search for items in that column
Increased timeout for queries issued to power reports from 30 seconds to 5 minutes and made this configurable
Auditor was recording some Adobe products as being installed twice on individual machines
Network Scan was sometimes stalling near the end of a scan
References created from the helpcall dialog (using the add references button) in ENT NetCenter were not reciprocal
Errors when adding 2 or more PNP Devices manually for computers
Duplicates when adding 2 or more Software Maintenance Contracts or Software Licenses contracts for software products
Removed duplicate "Assigned To" columns in filter builder for Messages and Helpcalls areas of ENT NetCenter
Creating a custom filter for "Network Status <> OK" in Networks area of ENT NetCenter now works correctly
Site List in machines area in ENT NetCenter was sometimes blank
Corrected mfPNPDevicesSummary view in databases
Mail not being retrieved from Exchange Server (UIDLs on Exchange were often duplicated when case sensitivity was not taken into account)
Problem with messages that had been retrieved already not being deleted from remote POP3 server after configured delay
Added sql to patch_db.sql to fix broken back references
Links in headers, footers and notifications are now clickable when replying to HTML emails from customers
Version 1.4.18 - 3 May 2006
Added ability to configure the timeout to be used when pinging machines from ENT NetCenter and ENT Network Monitor
Added charset and MIME-Version to headers for emails and notifications sent by ENT Server, for compliance with RFC guidelines
Added charset and MIME-Version to headers for emails and notifications sent by ENT Server, for compliance with RFC guidelines
Helpcall details window now updates Assigned To field automatically when auto-claiming helpcalls by replying to messages
Added various new logging capabilities to ENT Network Monitor
Grids in web client can now show many more records
Helpcalls Activity sort order now defaults to date instead of Activity Type in the web client
Fixed A/V when creating non-Generic PNP Components from the machine details window
Ping was failing and returning "Disconnected" results for machines on certain networks, which were actually connected and could be pinged from the command line
Removed tag from Emails sent by ENT NetCenter in HTML format (was wrapping various
tags... which does not strictly conform to the HTML specification)
Fixed problem displaying Mime Encoded plain/text and html emails where the body of the message was not included as a mime encoded message part
Fixed problems with date ranges when viewing reports with BETWEEN and IN LIST auto search fields from the web based interface
Fixed problem that was introduced in 1.4.15 that prevented mail from being deleted from the server automatically after X days, even when this was configured in the system settings
Fixed problem introduced in 1.3 deleting non-generic PNP Devices from the components page of the Machine Details dialog
Notifications being send from ENT Server had an invalid DOCTYPE header
Web client was giving authentication failure when trying to delete items in the Software installs area
Delete on machine components page of web client now works for advanced component types
Error when creating spare parts from the web based interface fixed
Version 1.4.17 - 10 March 2006
Fixed bug that showed when starting ENT Report Forge
Corrected problem when changing permissions on a project be private (using the web based client)
Version 1.4.16 - 8 March 2006
Machines by IP Address report
Web based customer support portal for helpdesk customers (i.e. end users)
RSS feeds for helpcalls, which helpdesk customers can subscribe to to track progress on their helpcalls
ENT Mail Service which ensures mail and alerts get sent and received regularly
ENT DB Config utility to help configure/change the database settings for your ENT Server
Notifications can now be configured for various events in the helpdesk (to let customers and technicians know when helpcalls that they have open or assigned to them get updated, closed etc.).
OEM license types for software assets and various new fields that allow you to associate these licenses with particular machines
Added "Tracked Products Only" filter to software installs area of software
Added Team Leader, Completed and Date Completed fields to projects
Added Overdue task filter
Added Knowledge Base Quick Search to welcome screen in ENT NetCenter
Added "Mark as Read" and "Mark as Unread" to speed menu in messages area of ENT NetCenter
"Closed Helpcalls by User - Summary" report
"Closed Helpcalls by Category - Summary" report
"Machines by Location" report which is similar to the Computers by Location report but lists all machine types
"Response Time by Technician" summary report
"Response Time by Customer" summary report
HelpcallStatusString RAP function added
HelpcallPriorityString RAP function added
Software Contract by Location report
Software Contract by Product report
Completed Tasks Summary report
Added a GetAutoSearchValue RAP function that can be used to grab the value of any of the auto-search criteria used in a report
Added "Contact" associated with activity to the activity page of the helpcall details dialog
Detects various products that previously went undetected because of various peculiarities about the way that they were installed
The rename report dialog automatically focuses on the Report Name edit box now when this dialog shows
Call tracking tags now go subject and can optionally be placed in the body (using the header and footer)
Merge Helpcalls Wizard now includes various filters that allow you to navigate the list of merge targets
Will now try to automatically claim helpcalls when replying to messages. If the helpcalls is already claimed, a warning is raised - to help prevent two technicians from responding to the same message.
Increased timeout on ADO queries for paged data to 5 minutes (was previously 30 seconds)... so that things like the Advanced Search that can take some time don't time out before returning results
Mail algorithm now prioritizes HTML parts in multi part messages (which is as it should be for MIME encoded multi part messages)
Added database connection health checking, so you can unplug your SQL Server from the wall and turn it back on again... ENT Server should recover gracefully from this without you actually being aware (once the SQL Server is back up and running that is)
Changed condition to determine whether a message has been retrieved from the mail server yet or not. Now ENT simply uses the "Message Read" flag on the mail server itself (which is the same behavior as most mail clients). This should prevent duplicate messages appearing in ENT Server around Daylight Savings etc.
Now administrators can either specify or email a random password when reseting the passwords of other technicians
Priority icons are now colored according to their urgency (for easier/quicker identification)
Added various new capabilities to the Advanced Search dialog (can search for parts/software using Asset Tags, Barcodes, Serial Numbers, Product Keys etc.)
Print/preview for Helpcalls has been updated to show all the new fields that were added since 1.0
New helpcalls are automatically assigned to the technician who is currently logged in to ENT NetCenter
Date/Time editors in Appointment Details dialog are a bit more sophisticated now (includes a clock and these automatically ensure that the start/end dates that you enter make sense)
Various french translations
Added right click menus to non-computer machine types
Can now double click on helpcalls in Activity page for customers
Alerts no longer get sent for appointments that have been deleted
Now correctly picks up the customer's timezone offset for tickets that are opened via email
Detailed Computers by Location report now prints multiple CPUs and Multiple Disks correctly
DomainRoleString RAP function now works correctly
Corrected some problems with auditing algorithm not picking up products in certain strange circumstances (like having installed Office 2000 and upgraded ONLY the Outlook component to Outlook 2003)
If ENT Server is unloaded from memory ENT NetCenter will now continue to receive events (such as new mail and monitor events) once the server becomes available again
Print/Preview in networks area now renders the Network Status field correctly
Bug that was introduced in version 1.3 which caused problems when running ENT NetCenter in French
Display problems for certain HTML messages (containing Blockquote tags and pre tags)
Help button on helpcalls page of settings dialog now works correctly
Profile dialog now resizes multiline text controls correctly when running software in French
French translations added to reference wizard and advanced search dialogs
Appointments report now shows correctly (and includes the name of the person running the report in the title)
Certain monitor events were being reported in the interface as dates with blank strings... these now have an appropriate (human readable) description
When checking Completed box in Task details, the End Date is automatically set and is written correctly to the databases
Version 1.3.14 - 18 November 2005
Fixed accidental join on dbo.mf_UpdatePNPDevice stored proc which was causing financial data to be overwritten when editing/recording PNP Devices
Fixed bug in mf_MergeSoftware stored procedure that occured when Merging Software that was not associated with any publisher
Version 1.3.13 - 13 November 2005
No longer switches between DateSent and DateReceived when switching from Sent folder to Inbox in messages area
Shows icons for alertlevel and alertstatus in machines area (like in the networks area) for machines
Can now add ANY tables/fields to reports that exist in the ENT Server databases (even custom fields/tables that you've added)
ProductId and ProductKey fields for software installs now 96 characters long (was previously 64 characters)
When deleting helpcalls, related messages are deleted also helpcall details
Now attempts to enumerate the machines on the network using ADSI (if possible) and then falls back to the previous method (which basically uses a windows API call)
Fixed accidental join on dbo.mf_UpdateSoftwareAsset stored proc which was causing financial data to be overwritten when recording software licenses/media (this is the main reason we're making this release)
Fixed Print/Preview for User Details, Miscellany Details, Machine Software Details, Spare Parts and Appointment Details dialogs
Patch now drops the NetworkId and ItemType columns from mfAliases table (since these are no longer used)
unless you'd tabbed (shifted focus) from the edit box
Version 1.3.12 - 1 November 2005
Added a "Sites" tree to the machines area, which allows you to easily filter machines by location and drag/drop machines to move them from one location to another
Now supports SSL (https) connections to ENT Server
Can now record information about non-computer devices (such as Routers, Faxes, Scanners, Printers etc.)
Helpcalls now display in bold when there are new unread messages for the helpcall
Added an "Export" item to the tools menu that allows you to export the contents of the current grid to Excel, HTML, XML or Text format
Added a LastUpdated field to helpcalls
Added OS (Operating System) Product Key detection in addition to Product Ids (useful if you ever lose these)
Can now drag and drop machines to different networks to "Connect" or "Disconnect" the machines to/from those networks
Software Installs (Installed software) area, which allows you to easily see which machines a software product is installed on (or vice versa)
Detects network adapter configuration information (such as IP address, subnet, gateway, DNS etc)
"Track Licensing" field added to software products, which allows you to quickly specify the software products that you're interested in for the purposes of tracking software licensing.
Can now configure ENT Tray to open ENT NetCenter when double-clicking on the tray icon (instead of opening ENT Server in the browser)
Added references button in helpcalls dialog, which allows you to add references to a helpcall after it's been created
Added an "Uninstall" alert handler for missing hardware items, which moves these to the spare parts area before deleting the alert
Added MS (Microsoft) Product Key detection for various software products including:
- Office 2000, XP and 2003 applications
- MS SQL Server 2000
Helpcalls with unread messages are now displayed in bold
When creating a new message from the helpcalls dialog, the subject is now set automatically
ENT Tray Agent now updates display when opening messages from ENT NetCenter (for example, if you open the last unread message)
Technicians can now enter partial text into edit fields which recognize scientific quantifiers (such as Clock Speed (1800 MHz), Disk Size (80 GB), etc.)
Network auditing algorithm now uses ADSI (Active Directory Service Interfaces) to look up the user's real name which greatly improves performance on larger networks
Unread messages are displayed in bold in the activity grid of the helpcall details
When merging helpcalls, the status of the helpcall you're merging into is now updated intelligently
Customer drop downs are now sorted by default
Auditing algorithm now works around corrupted WMI repositories (that exist in around 2-3% of the Microsoft Windows installations)
Clicking on Items in the alert dialog now automatically locates the item in your inventory
Archived contacts/customers are no longer displayed in the customer drop downs
Fixed error when right clicking on a network connection that was not associated with a machine
Information in some edit controls wasn't being posted correctly unless you'd tabbed (shifted focus) from the edit box
Problems with paging when grouping/sorting by fields that didn't have many different values
Fixed problems with grids getting out of sync when creating machine components manually and cancelling changes
Version 1.2 - 21 February 2005
Added support for Active Directory import to ENT Migrator
Added "Merge Helpcalls" button to Helpcalls area
Added serial number detection for Toshiba, HP and Compaq machines
Added display of Network Monitor events to the networks area of ENT NetCenter
Added Network Monitor modules
EntAudit can now be configured to write snapshots to a directory and the machine name will be added automatically...
Improved workaround for DHTML editing problems when editing articles
Added formatting toolbar to compose message window and changed to send HTML emails by default (when composing new messages that are not replies)
Improved algorithm that obtains software version so that this can be an integer or a string (since some uninstallers aren't particularly well researched)
Corrected various French translations
Improved automatic client side mail check (now happens in background)
Improved autopatching of databases when upgrading from previous versions
Messages now no longer display inline images (as a privacy protection measure)
Fixed: User defined functions ExtractEmailAddress and ExtractRealName were not being created when databases were created automatically by the software (for users that did not use the create_db.sql sql script to create the ENT Server databases manually)
Fixed problem that was introduced in version 1.1.5 with the mail checking thread when using the desktop edition of the software
Fixed permission problems with Address Book (only administrators could select addresses from this)
Fixed emails displaying blank until after resizing the Message Details window
Fixed InsteadOfDelete trigger for mfHelpcalls table in MSSQL Server databases
Fixed permission problems related to private tasks that were created by one person and assigned to another
Fixed abstract error when clicking on "Save and New" button in Machine Details window
Print/Preview for message details and message composition windows now render HTML emails correctly
Fixed problems with installation program on Windows 2003 Server
Fixed downloading of file attachements in Desktop Edition of the software
Fixed problems viewing/editing articles, as described at http://microforge.net/kb/108 (results in slight flickering when clicking Edit Question/Article buttons).
Double clicking on message attachements with spaces in their filename now works correctly
Fixed date/time problems on machines with an Italian OS (or any system locale that doesn't use colons as a time separator)
Fixed permissions on GetFolders method (changed from Inventory to Helpdesk) which caused problems for helpdesk users that did not have access to the inventory module
Corrected issues viewing messages on machines that had applied the Windows update KB891781
Version 1.1 - 10 January 2005
Added web based access to the Inventory module for the Small Business and Corporate Editions of the software
Contacts and Organizations can now be flagged as helpdesk "Customers", which can be assigned to machines, technicians etc. The contact details window shows a history of all the helpcalls from a particular customer as well as a list of all the equipment that they're using.
Added HTML Editors to Questions and Articles in helpdesk
Added lots of useful info to HelpcallDetails
Added lookups on helpcall to messages area
Added Helpdesk page to contact/organization details
Added Public/Inherited/Private share types for tasks and projects
Now detects whether XP/2003 machines are part of a domain or not and what their role is
MachineDetails now has a Customer field on the Activity page
Customer Details now has a Machines pane on the Activity page
Removed shares from contacts and made these all public by default
Time to audit machines reduced to (typically) between 3-10 seconds
Attachments can now be removed/renamed in ENT NetCenter
Can now see the owner of tasks/projects from the shares page for these items
Grids now have quick customize icon in the top left that lets you easily show/hide columns
Grid sorting no longer case sensitive and supports international character sets
Can now reassign helpcall ids for messages
Added "Audit Method" property for machines... if this is set to Snapshot then the machine will be ignored during network scans
Now collects machine serial numbers where these are set by the manufacturer (such as Dell Service Tags)
Redesigned web interface to use much cleaner styles
Fixed mail checking thread on server (mails weren't being sent/received automatically)
Fixed alert delivery thread on server (email alerts weren't being sent)
Fixed strange focusing problem... where main window kept leaping to the front
Fixed problem displaying Emails containing comments like < !-- a comment -- >
Fixed "Installed software by machine" report. Was not showing machines that had no location field set.
Can now switch correctly between windows on task bar
Fixed problem adding multiple file attachments from different directories in ENT NetCenter
Fixed problem with attachment names being changed by server (prepended with id numbers)
Fixed bug causing miscellany totals to display incorrectly in miscellany details windows
Fixed problem with ENT Server not retrieving messages that had no Message-Id
Fixed buffer errors when downloading certain very large file attachemnts
Fixed collation problems on databases that aren't using SQL_Latin1_General_CP1_CI_AS collation
Fixed error when double clicking on the Helpcall column in the messages and helpcalls grids
Fixed authentication problems when retrieving information for Advanced PNP devices
Fixed network scan so that it treats machines with the same name on different networks as separate machines (we will be adding a merging feature to deal with situations in which this is not the case)
Version 1.0.4 - 24 September 2004
Added AssignedTo field for tasks
Added tutorials item to menu
Added a Contact field to the machine details
Added the Users's Real Name to the machine details
Logon dialog lets you save your password (to avoid having to log in each time you start the windows clients)
Removed hints from notes etc. since these were a bit annoying when trying to select text with the mouse etc.
Added various keyboard shortcuts for common tasks on the menu
Changed personal items filter in tasks view to exclude items assigned to someone else
Notes field for Tasks enlarged in web client
Fixed: Immediately after starting NetCenter the location field in the machines grid was always blank
Corrected "Cannot perform this operation on a closed dataset" error that showed when clicking "Write article" in messages from the helpdesk
Fixed DateTime issues on certain European SQL Servers when auditing machines that had previously been audited
Fixed: Error when trying to update alerts for boolean properties (such as PartOfDomain)
Domain Role now displays/hides when "Part Of Domain" changes, not when "Part Of Domain" looses focus
Fixed problem with Alert Summary (sometimes not showing alerts for disks, network adapters, processors or video controllers)
Fixed Detailed Installed Software report - was incorrectly counting the number of installations of a product (including archived installations)
Fixed translation for some strings in French calendar reports
Fixed width of messages toolbar when running web client in French
Version 1.0.3 - 1 September 2004
Mail checking algorithm improved and icon added to ENT NetCenter to indicate when an explicit mail check is in progress
Email assistant added when trying to send user passwords without having configured the SMTP server
Corrected various issues related to establishing a connection to the SQL Server databases
Corrected errors related to license keys which expired on the last day of the month
Corrected a number of security problems
Software always reported you were using at least one license of each module, even when you weren't using any
Software no longer audits new machines if you don't select "Audit machines that haven't been audited" in the scan wizard
Corrected time displayed for date sent/received for messages in the helpdesk
Fixed a number of problems with the triggers/views in the actual databases themselves
Fixed: couldn't install report packs to subfolders
Version 1.0.2 - 26 July 2004
Corrected security hole which made it possible to change the permissions for items that you did not own
