Network Auditing and IT Helpdesk Software

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Module Information

PC Auditing

Network Monitor

IT Helpdesk

Group Calendar

Reporting

Administration

Microforge.net Enterprise Server is the application server for a variety of Enterprise Systems Management and Helpdesk products from Microforge.net Limited.

Computer hardware tracking

Built using industrial strength MS SQL Server 2000 databases, Enterprise Server (ENT Server) provides core functionality and services for a variety of modules that are accessible using either Microsoft Internet Explorer or our windows clients, ENT NetCenter and ENT Report Forge.

PC Inventory

Automatically audit your entire network with zero deployment.

Collect detailed information about installed hardware, software & system settings on all the machines on your network.

Store software license and financial information to allow you to create detailed reports on software legitimacy and total cost of ownership.

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IT Helpdesk

Track and manage support requests from end users. Automatically track communications and activities associated with your helpcalls.

Publish solutions to common problems in your knowledge base. Provide users with a self-help area on your website / intranet.

Access your helpdesk from anywhere in the world using your web browser.

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Calendar

Keep track of time, tasks and associated costs with advanced project management.

Collaborate with other team members on tasks and projects and maintain a central contacts database for your organization.

Access to your calendar from anywhere in the world, using your web browser.

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Reporting

Create custom reports for your Enterprise Server that users can request, view and print using their web browsers.

Configure which users can access reports and tailor reports to each user.

Download and install reports from our extensive online report library.

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Network Monitor

Automate network audits and other common tasks such as collecting audit snapshot files from the file system or POP3 email accounts.

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Administration

Manage your Enterprise Server settings, including user access rights, group memberships and helpdesk configuration.

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Performance and Accessibility

ENT Server was written, from the ground up, using distributed technologies and each of the modules in ENT is designed to be accessible both in an Intranet LAN environment and over slower Wide Area Network (WAN) or Internet connections. The server can be accessed via a web browser or using the windows clients that we have developed for ENT server, via the HTTP protocol, which means that minimal or no special configuration is required in order to use this software over a WAN, where firewalls and routers may exist.

Traffic between ENT NetCenter and ENT Server is highly compressed and optimized, so it is entirely possible to have users connecting to the various modules on your ENT Server from different countries or even continents, simultaneously.

Machine Auditing Technologies

The ENT Inventory module for ENT Server can be accessed using our windows client (ENT NetCenter), which includes a number of advanced network auditing capabilities. Using ENT NetCenter you can remotely collect detailed hardware and software information about the machines on the networks that you manage and post this information automatically to your ENT Inventory. This audit process makes use of a service called WMI, which is built into the Windows operating system, so you don't have to deploy any software on remote machines to be able to audit these. Auditing proxies such as ENT Network Monitor can be deployed on remote networks so that little or no special configuration is required in order to audit machines over a WAN, where firewalls and routers may exist.

Machines which are not connected to the network can also be audited using EntAudit.exe, a command line auditing utility that is provided with ENT NetCenter. EntAudit.exe can audit machines and save the results to an audit snapshot file, which can be emailed or copied to a removable storage device and posted to your ENT Server at a later date from one of the machines on your network.

Finally, non-windows based machines (such as printers and routers) can be manually entered into your ENT Inventory by technicians, so that you can maintain all of the information relating to the networks that you manage in one powerful and easily accessible repository.