Track the communications and activities associated with your user's support request from the moment they are received through to a successful resolution.

Use your helpcall history to build powerful reports in ENT Report Forge to find out costs of servicing particular departments or activities.

Reduce the number of helpcalls that you receive by publishing solutions that you provide as articles in your knowledge base and make this available to end users in a self-help section on your web site.

Access your helpdesk from anywhere in the world using either Microsoft's Internet Explorer web browser or our windows client (ENT NetCenter) so you always have the tools and information you need.

Assign case managers to support that you receive, so that helpcalls don't get overlooked or responded to twice. Let your technicans claim tickets relating to their area of expertise or assign tickets to technicans explicitly.

Integrated purpose built email client that automatically assigns helpdesk ticket numbers for email support requests and tracks progress on these, so you never miss a support request and you always have the communication history for an incident at hand.

ENT Helpdesk is tightly integrated with the other ENT Server modules so you can raise helpcalls for equipment that you manage or spawn tasks from support requests that you receive.

Flexible enough to be used to support users both inside and outside of your organization, whether they be the users of a product or service that you provide, or the users of hardware and software on networks that you manage.