Enterprise Server - Network Auditing and IT Helpdesk Software

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Module Information

PC Auditing

Network Monitor

IT Helpdesk

Group Calendar

Reporting

Administration

Take control of the hardware and software on your networks, ensure software license compliance and provide better support to your end users.

Systems Management Software

Enterprise Server provides core functionality and services, for a variety of tightly integrated modules, that allow you to collaborate with co-workers, manage your IT Assets and maintain a help desk to support users both within and outside your organization.

PC Inventory

Automatically audit your entire network with zero deployment.

Collect detailed information about installed hardware, software & system settings on all the machines on your network.

Store software license and financial information to allow you to create detailed reports on software legitimacy and total cost of ownership.

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IT Helpdesk

Track and manage support requests from end users. Automatically track communications and activities associated with your helpcalls.

Publish solutions to common problems in your knowledge base. Provide users with a self-help area on your website / intranet.

Access your helpdesk from anywhere in the world using your web browser.

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Calendar

Keep track of time, tasks and associated costs with advanced project management.

Collaborate with other team members on tasks and projects and maintain a central contacts database for your organization.

Access to your calendar from anywhere in the world, using your web browser.

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Reporting

Create custom reports for your Enterprise Server that users can request, view and print using their web browsers.

Configure which users can access reports and tailor reports to each user.

Download and install reports from our extensive online report library.

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Network Monitor

Automate network audits and other common tasks such as collecting audit snapshot files from the file system or POP3 email accounts.

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Administration

Manage your Enterprise Server settings, including user access rights, group memberships and helpdesk configuration.

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Features and Benefits

Discover & Track IT Assets	Remotely collect hardware and software information from the servers and workstations on the networks you manage and track changes.

Ensure Software Legitimacy	Ensure software legitimacy and save money by identifying unused licenses for the software installed on your networks.

Manage Support Requests	Ensure helpcalls get dealt with quickly and efficiently by your helpdesk, track communication histories and provide better support.

Manage your Knowledge Base	Allow your technicians to publish solutions in a knowledge base and make this available to users in a self-help section on your web site

Collaborate with Team Mates	Share contact information and collaborate on tasks and projects with team members around the world.

Build Custom Web Reports	Download reports from our extensive report library or build your own reports. View or print these from your web browser.

Track Service Histories	Quickly access complete service histories for the IT Assets that you manage and generate detailed analysis reports.

Save Time and Money	Reduce the total cost of ownership for equipment and software on the networks that you manage, saving time and money.

Use on the WAN/Internet	Access your ENT Server using your web browser or the Windows applications that we write, even over slower WAN or Internet network connections, where firewalls and routers exist.

Industrial Strength	The ENT Server framework is built on top of industrial strength MS SQL Server 2000 databases and runs under Internet Information Server, so can be run either on your own servers or hosted by your ISP.