My card keeps being rejected - why?

When you click the Order button, your card details and the amount are processed by our international distributor (SWREG). They pass your details to their bank. Their bank, in turn, communicate with your bank who give a response.

Your bank has issued a "Declined" statement. It may be that your bank is not allowing your account to be charged for transactions on the Internet. You may have purchased on the Internet in the past but the vendor may not have an official Internet credit card merchant account so your bank was unaware it was an Internet purchase. Please check with your bank stating it is an Internet transaction.

Another point to consider is that it can take 10 working days from when your credit card company received it's last payment before it credits your account.

Another reason for "Declined" could be that your card is known as an ATM card and is not really a credit card.

Another reason for "Declined" could be that you entered an invalid expiration date.

Another reason for failure "Declined" could be that your bank has determined this transaction is outside your normal buying pattern.

There is one other reason your card may fail - your bank may issue a "Call Authorization Center" notice. These are not valid for online real-time transactions so the authorization center cannot be called as the Atlantic Coast Soft Shop, our international distributor, cannot subsequently pass any authorization codes through to the bank.